Consumer Duty

Consultant

I help UK financial services firms meet their obligations under the FCA’s Consumer Duty — from initial implementation to ongoing compliance and regulatory remediation. Whether you’re launching a new product, preparing for FCA engagement, or reviewing outcomes across your customer journey, I provide tailored, actionable support rooted in real regulatory experience

Meet the Consultant

Helping UK financial firms meet FCA Consumer Duty requirements through practical, tailored support on implementation, monitoring and governance.

Plan

Plan your Consumer Duty compliance programme by identifying gaps, setting clear actions, and embedding the Duty across governance, data, and customer experience.

Deploy

Deploy the plan by implementing changes across systems, policies, and processes, ensuring firm-wide alignment with Consumer Duty expectations.

Monitor

Monitor Consumer Duty compliance through robust data, customer outcome testing, and regular MI to identify and address emerging risks.

Evidence

Evidence compliance by documenting actions, demonstrating fair outcomes, and maintaining clear records of oversight and decision-making.

“The Consumer Duty redefines success in financial services: not by profit alone, but by the outcomes delivered to customer.”